How do I...
Activate a pass purchased at a retail store?
Customers without a Good To Go! account will need to open one.
Customers with an account:
- Log in to your account.
- Click "Good To Go! Passes."
- Click the “Activate Pass” button.
- Enter the pass number twice and click “OK.”
If you have a Pay By Plate account, please call customer service at 1-866-936-8246 and ask to change the account to a Registered Pass Account.
Add or remove a vehicle from my account?
- Log in to your account.
- Click "Vehicles."
- Click the “Add New Vehicle” button.
- Enter vehicle information and click the “Add Vehicle” button.
- To remove an existing vehicle, click “Remove” and click “Yes” when it asks if you’re sure you want to remove it.
Buy additional passes?
- Log in to your account.
- Click "Good To Go! Passes."
- Click the "Request Pass" button.
- Choose the type of pass from the drop-down menu, enter the quantity and click the “Save” button.
- Select a shipping address from the drop-down menu, or click “Add New Shipping Address,” enter the information, and click the “Save” button.
- Click the “Save” button. The cost of the passes will be deducted from your account balance.
Or see a list of retail locations that sell passes.
Update or change my payment information online?
- Log in to your account.
- Click "Payment Method."
- Enter the information and click the “Save” button.
Check my account balance?
Your current account balance will always be listed once you have logged into your Good To Go! account, along with your other account information.
Change my user name?
For your security, the only way to change your user name after the account has been created is to contact customer service at 1-866-936-8246.
Update my password?
- Log in to your account.
- Click "Password."
- Enter your current password, and then enter your new password twice, following the requirements listed on the page.
- Click the “Submit” button.
Update my security questions?
- Log in to your account.
- Click "Security Questions."
- Choose three security questions from the drop-down menus and enter each answer twice. Please note that answers must be between 2 and 16 characters, and cannot contain any spaces, punctuation or special characters.
- Click the “Submit” button.
Change my address?
- Log in to your account.
- Click "Account Contacts."
- Click “Edit” by the address you wish to change.
- Enter the new information and click the “Save” button.
Change my contact phone number/email address?
- Log in to your account.
- Click "Account Contacts."
- Click “Edit” by the phone number or email address you wish to change.
- Enter the new information and click the “Save” button.
Get a paper statement?
You can request a paper statement by email or phone (1-866-936-8246). There is a $1.50 fee for the first three pages and 50 cents for each additional page.
Close my account?
Customers may close their account at any time and receive a full refund of the remaining balance (except unregistered pass accounts). No closing cost will be charged.
To close your account, you must fill out the Good To Go! Request to Close Account (pdf 113 kb) form and return it to customer service by:
Note: If you have recently moved, please provide your new address on the form so the refund check is mailed to the correct address.
If you open a short term account, it will close automatically after 14 days, and it is not necessary to fill out a form.
